Privacy policy

This policy explains how Matrix of Destiny (“Destiny Matrix,” “we,” or “us”) collects, uses, stores, and shares information when you use our website, calculators, readings, account features, and checkout services.

If you have a question or want to make a privacy request, contact support@matrixofdestiny.io.

The information you provide depends on which features you use:

• Chart inputs: birth dates, gender selections, language, and other information entered into a calculator. Compatibility charts also use a second person’s details.
• Account details: your email address and sign-in information, plus your name and profile image when supplied through Google sign-in.
• AI conversations: messages you send, replies, and conversation history associated with your readings.
• Purchases: the product, amount, currency, transaction identifiers, delivery details, and chart connected to an order.
• Support: messages and order details you send us.

If you enter another person’s information, you are responsible for having permission and using the result lawfully and respectfully.

Our systems and service providers may receive technical and usage information, including your IP address, approximate country, browser, device, operating system, pages visited, feature interactions, timestamps, and errors.

We may also receive referral domains, campaign parameters, advertising click identifiers, and first landing pages. Product analytics can include age ranges, selected gender, language, service tier, chart values, and a signed-in account ID.

Our custom analytics events use generalized result paths and age ranges instead of raw birth dates. We use your account ID, rather than your email address, to identify signed-in users in Mixpanel. Independently loaded third-party scripts may collect technical information under their own settings and privacy notices.

We use information to provide and maintain the service:

• calculate charts and generate personal, compatibility, and monthly readings;
• answer AI questions and provide downloadable reports;
• create accounts, sign you in, save charts, and preserve purchased access;
• verify, deliver, support, and refund purchases;
• prevent fraud, abuse, security incidents, and excessive automated use;
• understand traffic sources, product use, performance, and reliability;
• send sign-in links, purchase and support messages, policy updates, and monthly forecast notifications you have opted into; and
• meet legal, accounting, tax, and dispute-resolution obligations.

We use Anthropic’s Claude API to generate readings, monthly forecasts, and chat replies. Personal readings and forecasts use calculated chart values and relevant context, such as age-cycle values, the target month, language, and service tier.

Compatibility requests may include both submitted birth dates, gender selections, and calculated charts. Chat requests include your message and recent conversation history.

Generated readings and forecasts may be saved with the birth date, gender, language, tier, and version information needed to retrieve them and provide purchased access.

Account chat conversations are also saved. We store conversation threads and messages associated with your account and chart so you can revisit them in the AI chart guide. You can delete saved conversations from that page, or contact us about a broader data-deletion request.

Whop handles checkout and payment processing. We receive the details needed to verify payment and unlock your purchase: the checkout email address, transaction identifiers, amount, currency, product, and associated chart information.

We do not receive or store your full payment-card number. For refund requests and timing, see our refund policy.

We use Plausible, Google Analytics, Microsoft Clarity, Mixpanel, and Whop attribution tools to understand traffic, product interactions, acquisition, and checkout performance.

These providers may process device and browser information, IP-derived location, page or route information, referral and campaign data, identifiers, and interaction events under their own privacy terms.

Mixpanel autocapture and Mixpanel session recording are disabled. Our explicit product events exclude raw birth dates, names, email addresses, chat messages, payment-card details, and full personal result URLs. Microsoft Clarity and other independently loaded scripts may use their own collection methods.

We and our providers may use cookies or similar storage to keep you signed in, remember your language, save campaign attribution, measure product use, and avoid recording the same registration event twice.

You can clear or block storage in your browser settings. Blocking essential storage may prevent sign-in or saved-access features from working. Analytics providers may offer additional opt-out controls in their privacy notices.

You can turn monthly forecast email reminders on or off from the Monthly forecast page in your account.

We share information as reasonably necessary to operate, secure, and improve the service, complete transactions, or meet legal obligations. Our service providers include:

• hosting, database, and infrastructure providers;
• Anthropic for AI processing;
• Whop for checkout and payments;
• Google when you choose Google sign-in;
• Resend for transactional email delivery; and
• Plausible, Google Analytics, Microsoft Clarity, Mixpanel, and Whop for analytics and attribution.

We may also disclose information to comply with law, protect users or the service, investigate fraud or abuse, or complete a business reorganization with appropriate safeguards.

We do not sell personal information for money.

We keep information for as long as reasonably necessary for the purposes described in this policy. The period depends on the information and why we hold it.

Account details, saved charts, and conversations may be kept while your account remains active. Reading and purchase records may be retained to preserve access, prevent duplicate charges, handle refunds or disputes, and meet accounting or legal requirements. Security logs may be kept for a shorter operational period.

A deletion request may not remove records we must retain by law, information needed to establish or defend legal claims, data already de-identified, or temporary backup copies awaiting normal deletion.

We use reasonable technical and organizational safeguards, including restricted database access, secure authentication, server-side payment verification, and encrypted HTTPS connections. No online system can guarantee absolute security.

Our providers may process information outside your country, including in the United States. International processing is subject to the relevant provider terms and safeguards required by applicable law.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or obtain a portable copy of your personal information. Where processing relies on consent, you may have the right to withdraw it. You may also be able to complain to your local data protection authority.

To make a request, email support@matrixofdestiny.io from the address connected to your account or purchase. Explain what you would like us to do. We may need to verify your identity before completing the request.

You can also ask about analytics choices or information submitted without an account.

We may update this policy when our practices, providers, or legal obligations change. We will post the revised version here and update the date at the top.

For privacy questions, email support@matrixofdestiny.io. Our terms of service also apply when you use the site.