Refunds & cancellations

7-day money-back guarantee on the initial membership charge and eligible one-time purchases. Send your request within 7 calendar days of the eligible charge.

The guarantee covers:

• the first $9 personal chart-membership payment;
• the regional $5 first payment offered to customers detected in Turkey; and
• eligible one-time compatibility readings and premium bundle purchases.

You do not need to give a reason. This guarantee is additional to any cancellation or refund rights you have under applicable law.

1. Email support@matrixofdestiny.io from the address you used at checkout, or reply to your Whop receipt.
2. Include your Whop order number so we can find the payment.
3. Tell us which charge you want refunded. You may explain what went wrong, but a reason is optional.

If you cannot find your receipt, contact us using your checkout email address and we can help locate the order.

The personal chart offer is a recurring membership: $9 today, then $4 every 30 days until canceled.

To stop future renewals, open Billing in your account and choose “Cancel subscription.” You can cancel at any time. Cancellation stops the next renewal; access continues through the billing period you have already paid for.

Canceling a membership does not itself request a refund for a previous payment. If you also want a refund, follow the request steps above.

Renewal charges are generally non-refundable after a new 30-day billing period begins. We do not prorate a partly used period. We will review duplicate charges, technical billing errors, and requests covered by mandatory law.

We submit approved refunds to Whop within 2 business days. Refunds go back to the original payment method.

Your bank or payment provider commonly needs another 5–10 business days to display the credit. This posting time is controlled by the provider. If a confirmed refund has not appeared after that period, contact us with your order number.

The voluntary guarantee does not cover:

• requests sent more than 7 calendar days after the initial membership charge or one-time purchase;
• ordinary membership renewals for a billing period that has already started;
• requests to return funds to a different payment method; or
• fraud, abuse, or a chargeback opened without giving support a reasonable opportunity to resolve the issue.

These limits do not remove mandatory consumer rights. Duplicate charges, verified billing errors, and requests protected by applicable law will still be reviewed.

Payments are processed securely by Whop. Destiny Matrix does not receive or store your full card number.

For a refund, cancellation, or delivery issue, email support@matrixofdestiny.io. You can also review our pricing and terms of service.